FAQ

We receive many requests for a catalog and for information on our products. Please allow us to answer most common questions.

 

1、What is your terms of payment?

Usually, we accept T/T, irrevocable L/C st sight. 30% for deposit and balance completely paid before shipment!

2、How do you control the quality?

We have QC team comply with TQM, each step is in compliance to the standards. At the same time, we can send some pictures before the shipment so you can check the quality before the payment.

3.What’s your Delivery Time?

Normally 20  days, please confirm with us before order!

4.Can you print our logos on tent?

Yes.Customized logos can be print on the tent fabric according to your requirements.

5.Does your tent be able to installed repeatedly? What is the life span?

Our tents can be assembled and dismantled easily and repeatedly with small transportation size. The lifespan of aluminium framework can reach 15-20 years, and 5-8 years for PVC fabrics depending on different conditions of usage.

6: What documents are available?

A full range documents including structural drawings, packing list, installation manual and relative certificates can be provided. TUV Rheinland,lSO9001:2008, SGS,DIN4102 B1 / M2,windload C&S certification.

7: Is your tent strong and stable enough? How about the wind loading?

 Yes.The main frameworks (upright support and roof beam) are manufactured with high impact extruded anodized aluminum ,The hardness of 6061-T6 aluminum alloy is at least 250 MPa. And the thickness of covered PVC fabric is ≥0.67mm. The fire retardant of the covered membrane is meet to US standard: NFPA 701 and Euro standard: DIN4102 B1, M2. so our tent structure is safe and strong and can resist wind up to 120 km/hr.Our tent pass the Australia 120km/hr wind test.

8.How long is the warranty period?
Guarantee one year. During the warranty period, we shall repair or replace the damaged part accordingly because of any damage due to quality problem.
9.How can i install the tent?
We will send the installation Video and Manual for so you can know how to installation the tent.And we usually will install one part of the tent before the shipment,video and the installation .We will also can send the term to help you to install the tent

 

 

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